We found the experience of building a website with Webs below par, especially due to the editor which we will get onto later. The final product with Webs is never going to be as high standard as with other services, because the level of customizability of the websites is extremely low. Other parts of the service were delightful, but the user is mainly interested in how their site looks and what is does for them, explaining why we rated Webs so low.
Most users will begin with the free account, which allows the user to create and publish a site with a. webs.com suffix, which looks awful to visitors and is very annoying to work with. The first upgrade option is the $4.79 per month ‘Starter’ package, which takes away the unprofessional Webs branding and allows the user to edit their website to cater for mobile users, which is actually free on most services. We found this option to be poor value for money as most of the features you upgrade for are included in many other services free accounts, there is nothing special that the user pays for.
The editor is really where Webs falls short of the competition, and when I say short, I mean really short. The interface is really tough to work with and isn’t very malleable, meaning that a user who is particular in their design or who has an artistic flair is not catered for at all. There is no stand out features; everything is extremely basic. The feature bar is very clunky and intrusive, not at all what is expected in the current market.
We found the templates to be very bare and blank, despite looking very good in the preview when you get started with the editing all of the content disappears and the user is left to pick up the aged pieces. We did like the fact that a lot of templates were industry specific, which can help the not experienced user get a head start, but this is not just a feature on Webs, it is available on most website builders online.
As previously mentioned, the editor is extremely bare when it comes to features, with the most advanced being a map, but some of the features outside of the editor are actually quite nice. The Mobile option and SEO Booster are all very welcomed when trying to promote a site and make more visitors view and return. However, these do come at a cost, they require an upgrade to ‘Pro’ or to buy as an add-on, which is a hefty $4.95 per month. In comparison the competitors this is not necessarily a great deal.
Help is never far away on Webs, with the query button in the top right at anypoint whilst on the site the user can gain straight access to chat support and a vast knowledge base. This extremely useful and is one of the best we’ve tested on the net. The customer base for Webs is not massive but there is still external help in the form of blogs and articles that offer many nice tips and tricks whilst also assisting when a user is stuck.