GoDaddy made it’s name online as a domain merchant, but has recently stepped it’s foot into website building and web hosting. Whilst using their ‘Economy’ upgrade service we made a better than average final product but encountered a few unnecessary annoyances along the way.
GoDaddy offers very enticing offers to first time users in order to get them to sign up, allowing them to do it for £1 /month initially but this ends after a year’s use. There is no free option with GoDaddy which is very disappointing as many other sites we tested and reviewed did offer this and it was a fantastic way to test out the process and sometimes even publish their final product. The ‘Economy’ package we signed up to didn’t allow us access to many parts of the service for example the menu building feature, which led us to believe that the ploy was simply to tease the user into paying for the more expensive options branded for professionals and businesses.
We liked GoDaddy’s editor for many reasons, because the features (those we had access to) were easy to add and were very useful. The sidebar was non-intrusive, helping the user have a much more clean editing space which is very refreshing to work on. The only disappointing factor was that a lot of the sidebar space was links to features which you could not use because of the package you pay for not including it, which leads us to believe that the price you pay is for the domain and not necessarily the editing experience, which is fitting to GoDaddy’s past.
The templates or ‘themes’, which they are known as on the site, are nicely laid out, look modern and in most cases suitable, but there simply weren’t enough! With every theme being very well suited to a certain purpose, the fact that there were only 300-400 of them meant that there is very little customizability relative to other services available. On other services we saw up to 10,000 similarly well laid out templates included. This isn’t too much of an issue for the open minded user but for someone who has a specific idea of exactly how they want their site it may cause a few issues, which would be extremely disappointing if you’d just paid to sign up
As mentioned previously, we were impressed by the usefulness and range of the features available to the user, but that was subject to the high cost they charge for the user to be able to use them all! However, we extremely enjoyed the auto-saving aspect of the editor which would be extremely useful if there was an interruption in the editing process your site would not see the downside other services would.
Help is where GoDaddy really falls short of expectation, they do offer blogs and a product support knowledge base but as they are specialized in domain sales it is unlikely that the customer service side of GoDaddy is going to be as good as others. One very impressive side of help is the ‘Known Issues’ feature that notices when there is a significant issue with your service and can give the user custom advice that would be perfect if they were stuck.